FAQ

 

Answers to the most common questions asked by our rental customers

  • What are the requirements to rent a boat?
    At The Boat House, we require that the operator is 21 years of age or older with a valid drivers license from their country of residence. The operator must also have a valid credit card to use or put on file for the boat rental.
  • Are the boats equipped with safety gear?
    Our boats are equipped with all necessary Coast Guard safety equipment. This include life vests for both adults and children, throw cushions, dock lines and fenders, first aid kits, etc.
  • How do I navigate the local waters?
    Our boats all come equipped with a GPS unit with electronic charts of the local waterways. Also, we provide a hard copy map with cruising boundaries and local restaurants.
  • How far is your facility from the river?
    It is a short ride, approximately 10 minutes to the river and open water.  Please be aware of the channel markers when leaving from and returning to our facility.  The first Pylon or Post marker when entering the river must be navigated to the north side of it as well as when you return.  Otherwise you will risk hitting a submerged rock and causing damage to the propeller and or gearcase of the motor.  Please be observant and cautious in this area.

Pylon Marker with Notes

  • Can I take the boat any where I want while on the water?
    All of our rental boats must stay with in a designated area as marked by boundary lines on our hard copy chart. This chart is located on each of our rental boats. Please ask for assistance from one of our friendly staff members if you have a specific location you would like to navigate to. While you are on the water you must OBEY ALL MARITIME LAWS, NAVIGATIONAL AIDS, MANATEE ZONES, SLOW & IDLE ZONES and stay in marked channels. Water depths can change extremely quick outside of marked channels and you can find yourself running aground. The Boat House does not reimburse its customers for tickets they might have received on the water for disobeying the Maritime Laws and Speed Zones.
  • What happens if I am late returning the rental boat?
    All of our full day or multi day rentals are due back on our docks by 4:00pm on the last day of your rental period. If for some reason you are running late please contact one of our friendly staff members to let them know of the circumstances. Any rental boat that is late in returning will be charged $75.00 per half hour.
  • Can I pay by credit card?
    Yes, we accept American Express,  Master Card, & Visa and Discover card.
  • Do you offer insurance?
    No we do not offer our guests the ability to purchase insurance.  You are financially responsible if the boat returns with any damages not noted before leaving our docks.  You are also financially responsible for any damage to other boats, docks or personal property caused by the use of the rental boats or your actions while the rental boat is in your possession.
  • Is there a deposit?
    Yes there is a $150.00 deposit required at the time of the booking that is applied to your rental upon check-in.
  • What happens if I run into an issue while on the water?
    With our fleet of new boats, very rarely do our customers run into any sort of issue. For peace of mind however, each boat comes standard with access to Sea Tow towing services if needed. Sea Tow is available 24 hours a day and has numerous boats on the water to assist you whether you need a soft un-grounding or run out of fuel and need a fuel delivery out on the water.
  • Do you deliver boats to our dock?
    No we do not offer delivery of our boats at this time. All of our rentals leave and return from our docks unless you are contracted for a multi day rental and have made arrangements prior to your scheduled date to keep the boat at your dock. Please call and talk with one of our friendly staff members to make the necessary arrangements for docking your boat offsite during your rental period.
  • Do you sell fuel at your location?
    No we do not. One of our friendly staff members will pinpoint the closest on water fuel facility at the time of checkout. This facility will be on your way back to our docks and is extremely easy to navigate to and from.  ALL BOATS MUST BE REFUELED AND RETURNED AT THE FULL LEVEL, unless prior arrangements have been made with our rental office.  Ask us how you can skip the refueling process at the time of your check out.

Chart Satellite w fuel docks

  • Do you offer an instructional course?
    No we do not. One of our friendly staff members will show you the features of your boat at the time of check out. Although we expect our rental customers to have a certain amount of boating and navigating experience we do offer Captain services if scheduled 7 days in advance for the first time boaters. Please contact one of our friendly staff members to learn more about our available Captain services.
  • Can I consume an alcoholic beverage while operating your rental boats?
    Any person operating a moving vessel on the waterways while consuming alcohol is subject to the same laws and fines as driving your vehicle on the roads. If you want to consume any alcoholic beverages we recommend that you arrange for a designated driver/operator and that they are listed as an additional operator on the rental contract. This additional designated operator will also be subject to all of the same requirements as the main person listed on the rental contract.
  • What happens if I need to cancel my reservation?
    All cancellations must be done 48 hours prior to your schedule rental date. If cancelled with less than the required notice all rental deposits may be forfeited. If the weather is bad on your scheduled day and not conducive to a safe day on the water or if there are small craft warnings up then your rental deposit will be credited back to you.

 

Have questions that weren’t answered here? Give us a call: 239-541-7151, we’d love to help.